Contact form
Free delivery from 80€ of purchase in Europe Area*


Have a question ?

How to create my return label ?
If you wish to return a product, please see our dedicated article.

How to use my birthday / loyalty voucher ?
Please type your voucher code inside your cart before proceeding to checkout.

How to track my order ?
You can track your order at any time by cheking your order inside your account

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For any other requests, our customer service is reachable by email ( or by phone +332. (not surcharged) from monday to friday, from 10AM to 12PM.

Contact us

Our customer service is only able to answer requests related to orders placed in tbs stores or on the website For all purchases made from a distributor (other than a tbs store or on the site), we invite you to contact their customer service directly.

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Are you deaf or partially deaf and you wish to reach our customer service ? 
Tbs offers you the Elioz platform which allows you to communicate in LSF (French Sign Language) and TTRP (Real Time Speech Transcription).
To access this platform, click here
Informations collected on this form are recorded in a file used by tbs for the sale of shoes, leather goods, accessories and clothing, and activities allowing the management of the customer base and prospects, loyalty and prospecting. They are kept for 3 years from the last contact or purchase and are intended for the stores and the marketing, e-commerce and CRM departments of tbs. In accordance with the French law on data processing and liberties, as well as the General Data Protection Regulation (EU Regulation 2016/679 of April 27, 2016), you may at any time exercise your right of access to your personal data and have them corrected or deleted by contacting tbs by post at the following address TECHNISYNTHESE - Service Clients - 49111 SAINT PIERRE MONTLIMART - MONTREVAULT-SUR-EVRE Cedex - FRANCE or by email: .